Urgent Care Centre – Royal Free London Hospital

In 2009 an Urgent Care Centre was set up as a pilot between Haverstock Healthcare Ltd and the Royal Free London Hospital. In conjunction with the World Class Commissioning agenda, the aims were to improve patient experience, reduce duplication of clinical assessment and achieve value for money to ensure:

  • patients receive timely appropriate care from the right clinician in the right place
  • improved A&E throughput
  • improved health promotion
  • improved links with other services in primary / community care including helping unregistered patients find a local GP

These aims were met leading to the Urgent Care Centre becoming an integral part of the Emergency Department. During the time the Urgent Care Centre has been operating a model has that developed to best capture demand and has now become a ‘gold standard’ of Urgent Care.